Delivery & Refund Policy
How and when we deliver our services, and when you can cancel or get a refund. Last updated 17 October 2026.
Delivery
All Libivert products and services are digital. Nothing is shipped, so there are no delivery fees and no physical delivery address is needed. You receive an order confirmation and invoice by email to the address you gave at checkout.
| Domain names | Registered automatically after payment is confirmed, usually within minutes. Some registries can take up to 24 hours. |
| Web, content, VPS and n8n hosting | Set up after payment is confirmed, usually within one business day. Login details are sent by email. |
| Website design packages | A discovery step confirms the scope first. Delivery times depend on the package and on how quickly you supply content and feedback, and are agreed in writing before work starts. The finished website is delivered by launching it on your domain and hosting. |
| Support packages and add-ons | Active from payment; work is scheduled with you by email or WhatsApp. |
If your service has not been delivered within the times above, contact us at services@libivert.com and we will sort it out.
Refunds and cancellations
Website design and development
If you cancel before we start work, you receive a full refund. Once work has started, you are charged for the work completed up to the date of cancellation, and the balance of any amount paid is refunded. Completed and delivered work is not refundable. If we cannot deliver what was agreed, you are entitled to a refund of the amount paid for the undelivered part.
Web, content, VPS and n8n hosting
You may cancel at any time; the service then ends at the end of the period already paid. If you are not satisfied with a new hosting plan, tell us within 7 days of your first payment and we will refund that first payment. Renewal payments are not refunded once the new period has started, unless the service was not provided.
Domain names
Domain registration, renewal and transfer fees are paid to the registry and are not refundable once the domain has been registered or renewed. If we cannot register the domain you ordered, you receive a full refund.
Support packages and add-ons
Monthly support can be cancelled before the next billing date. Unused hours do not carry over or earn a refund. Add-ons are refundable only if the work has not started.
How to request a refund
Email services@libivert.com with your name, invoice number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method (PayPal, card or PayFast) within 7 to 10 business days, in the currency you paid in.
Your legal rights
This policy does not limit any rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other South African law. See also our Terms & Conditions.
Contact
Libivert (Pty) Ltd (Reg. 2023/547362/07), 34 Eike Avenue, Roux Park, Worcester · services@libivert.com · WhatsApp +27 62 536 7296